Privacy Policy

Privacy Policy for Hot Air Balloon Dubai Sports City

Introduction

Welcome to https://hot-air-balloon-dubai-sports-city.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, or engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-dubai-sports-city.terratrek.net
  2. Mobile and desktop applications associated with our brand
  3. Services and products offered through these platforms
  4. Any third-party integrations or services linked from our website, which have their own privacy policies governing user data collection. Please note that this policy does not extend to such external entities, and we encourage you to review their privacy statements.

Processing Activities

This Privacy Policy is designed to guide users on the following interactions:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide you with a seamless experience.
  2. Visiting Our Websites: Each time you access our websites linked to this policy, our systems log basic information about your device and browsing behavior.
  3. Communication: We may reach out to you via various communication channels (email, phone, SMS) for newsletters, promotional offers, or service updates. You can manage these communications in your account settings.

Personal Data Collection

We collect multiple types of personal data to enhance your experience and improve our services:

  1. Account Information: This includes your username, email address, and password (hashed and encrypted for security).
  2. Payment Details: Any financial information you provide during transactions is processed securely through trusted payment gateways.
  3. Financial and Purchase Data: We may store details about your purchases, including transaction history and product preferences.
  4. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices used to access our apps.
  5. Location Data: Information about your location when you use our location-based services or consent to sharing it.
  6. Feedback and Reviews: We encourage user feedback, which may include personal details to facilitate better service.
  7. Social Media Information: If you choose to log in via social media accounts, we’ll collect data from those platforms (subject to their privacy policies).
  8. Product Interest: Details about products or services that capture your interest on our website.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for the following purposes:

  1. Strictly Necessary: These cookies enable core features like login, navigation, and page rendering.
  2. Preference and Analytics: They remember user preferences, improve performance, and provide insights into how our website is used. You can manage or opt-out of non-essential cookies through our Cookie Manager.

Data Retention and Deletion

We adhere to data retention policies that are in line with applicable laws and regulations:

  1. Retention: Personal data is retained for as long as necessary for the fulfillment of the purposes it was collected, including legal obligations and business requirements.
  2. Deletion: Once the retention period expires or when data is no longer needed, we securely delete or anonymize your personal information.

Security Measures

We prioritize the security of your personal data:

  1. Implement industry-standard encryption for data at rest and in transit.
  2. Engage secure third-party processing partners to handle sensitive transactions.
  3. Regularly review and update our security practices to adapt to evolving threats.

Children’s Privacy

Our services are not directed towards children under 18 years old, and we do not knowingly collect personal information from such individuals.

Your Rights (Subject to Local Regulations)

Depending on your jurisdiction, you may have various rights regarding your personal data, including:

  1. Access to your data and its processing details.
  2. Correction of any inaccurate or incomplete information.
  3. Erasure (or ‘right to be forgotten’) under certain circumstances.
  4. Restriction or objection to the processing of your data.
  5. Data portability, allowing you to transfer your data to another controller.
  6. The right to lodge a complaint with a supervisory authority or data protection regulator.
  7. Withdrawal of consent at any time (if applicable).

To exercise these rights or for data-related inquiries, please contact our privacy team via the provided channels.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Us

For any questions, feedback, unsubscribe requests, or data privacy concerns, please contact us: